Computer problems are causing massive delays at one of the nation’s largest airports during one of the busiest travel holidays of the year.
A server crash at New York’s John F. Kennedy Airport has stalled operations at Terminal Seven, according to a spokesman for the Port Authority.
The terminal, which is operated by British Airways, is the only one at the airport affected. Qantas, Iberia, Cathay Pacific and other airlines that use the terminal have seen their flights delayed.
“It’s been pretty packed. And pretty cramped and pretty unsafe at times,” passenger Mike Priestley told CNN affiliate WCBS.
The crash happened at about 4 p.m. ET on Sunday and had yet to be resolved as of 2 a.m. ET Monday, Port Authority spokesman Neal Buccino said.
At the delay’s peak, about 1,500 customers were waiting to be checked in.
Glad I got to the airport early. Delay at #JFK in #Terminal7. cc: @cathaypacific pic.twitter.com/uFoGmykVxq
— Jacky Chui (@jackymchui) May 29, 2016
The average flight delay at JFK was about 35 minutes as of early Monday morning, according to Flightaware.com. That number accounts for the whole airport.
Airlines were still checking people in manually early Monday. Passengers should expect further delays — and large crowds — at the airport Monday morning, authorities said.
How do international airlines respond to a massive tech crash? Back to basics. #Terminal7 #JFK #honeymoon pic.twitter.com/lJEBnRgzPI
— Sarah Pels (@spelsasaurus) May 29, 2016